Privacy Policy

Raxo Machine Tools Pty Ltd is committed to safeguarding your privacy. The Privacy Act 1998 (“Privacy Act”), Australian Privacy Principles and any relevant registered privacy codes govern the way we must manage your personal information. This policy decribes how Raxo Machine Tools collects, uses and discloses the personal information we collect during your interaction with our organisation, including via this website.

Collection of Personal Information


Raxo Machine Tools collects and holds personal information about you that is reasonably necessary for or related to the products and services we provide. The purposes for which your personal information is collected will usually be obvious at the time it is collected. We will only use your personal information for the purpose it was collected or a reasonably expected or related secondary purpose.

Kinds of Information Collected

Kinds of personal information Raxo Machine Tools collects and holds may include your: name, email address, phone number and/or other information relevant to providing you with products and services to meet your requirements. 

Method of Collection

Personal information will generally be collected from you directly through the use of our standard forms, over the internet via our website, via email or written communication with you, or through a telephone conversation with you. 

Failure to Provide Information

If you do not wish for your personal information to be collected you should discuss this with the personnel at Raxo Machine Tools. 

Use of Personal Information

Raxo Machine Tools takes seriously its obligations when dealing with your personal information. We will collect, hold, and use that personal information for purposes associated with: providing the appropriate products and services required by you; providing you with information about our organisation, services and activities via letters, email, SMS, surveys and other service or organisation communication channels.

Direct Marketing

If Raxo Machine Tools has collected your information directly from you and we believe you reasonably expect us to, we will use or disclose your personal information to communicate directly with you to promote our services. Raxo Machine Tools will provide you with a way to easily opt out of receiving direct marketing messages via the inclusion of an unsubscribe option on all electronic communications, and we will stop sending direct marketing communications when requested.


Raxo Machine Tools will only disclose your personal information for the purpose it was collected or a reasonably expected or related secondary purpose. We may disclose personal information about you or your tooling systems:

  • third party service providers, who assist us in operating our business (including credit reporting bodies, collection agencies, legal advisors and technology service providers). We will take reasonable steps to ensure these service providers do not breach the Australian Privacy Principles. These providers may also be based overseas or use overseas infrastructure to perform services.
  • a purchaser of the assets and operations of our business or a part of it, provided those assets and operations are purchased as a going concern.

Raxo Machine Tools will not otherwise disclose personal information to a third party for any other purpose without your consent unless it is authorised or required by law.

Access and Correction

You may request access to your personal information by requesting this directly from your service approved provider. If at any time you believe that Raxo Machine Tools’ record of your personal information is incorrect, please let us know so that we can take all reasonable steps to correct the information so that it is accurate, complete and up to date at all times. In some circumstances which are prescribed by the Privacy Act, such as where to do so might put a person at risk of harm or have an unreasonable impact on the privacy of others, Raxo Machine Tools may decline access to personal information. If your request for access is denied, we will tell you why.


If you access the Raxo Machine Tools website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.

Information Storage and Security

Personal information collected by Raxo Machine Tools will be stored securely in paper form or electronically at the Raxo Machine Tools office.

Raxo Machine Tools may store, process or back-up your personal information on computer servers that are located at alternative locations which may include an overseas location, including through third party service providers who assist us in operating our business. Only authorised employees from Raxo Machine Tools and third party service providers will have access to your information and this access will be structured in such a way as to ensure the use and disclosure as stated above. We will take reasonable steps to protect any personal information that we hold from unauthorised access, modification, misuse, loss and disclosure.

Amendments to this Privacy Statement

Raxo Machine Tools may change this Privacy Statement at any time without prior notice. When we do so, we will notify you of the changes by posting an updated version of the policy on our website.

Privacy Act 1998

This notice is provided for your information and is not intended to limit or exclude your rights under the Privacy Act 1998.